Goodbye RCN

Today after work, I made what I hope will be my last visit to RCN's office on Avenue C in Bethlehem PA.

I took the one dysfunctional converter box that I had and turned it on. We now have Direct TV, the 150 channel package at 34.99 a month, plus 3 additional converter boxes at $5 bucks a piece. My bill for Television will be $49.99 a month for one year, and then goes up to a total of $69.99 a month for the second year of the two year contract. We made out with substantial savings over what we were paying RCN for the same product, and all 4 TV's now have all the same channels.

Here is what was eye opening about my visit to RCN.

I was not the only dissatisfied customer. I waited in a line of more than thirty people to turn my box in at 4PM, and there were even more there when I left.

While standing in line, I heard several stories of the horror of dealing with RCN, many that I could commiserate with.

What it boiled down to was horrible customer service, and greed on RCN's part. I know I was not the only one fed up with trying to navigate their automated phone system. After wading through it, you were likely directed to a tech located somewhere in South east Asia for whom English was a second language.

RCN claims they did this whole upgrade thing to better serve the customer. I have no doubt they did it to better serve their profits.
Can you imagine how bad their Internet and phone service must be? Thank God for Verizon DSL.

I saw the U-tube video of the comcast tech sleeping on a customer's couch the other day, right after I saw a commercial for Comcast touting its superior service.
Maybe RCN was trying to catch up with them.

By the looks of the line of dissatisfied customers at the office in Bethlehem, I would say they are not that far behind.